Our contact details

• Name: Craze Central Ltd (hereon Craze Central)
• Address: 1 Mcmillan Close, Saltwell Business Park, Low Fell, Gateshead, NE9 5BF
• Telephone: 0191 922 4830
• Email: hello@crazecentral.co.uk
• Date of last policy update: 3rd April 2024

The type of personal information we collect

• When you place an order, we collect the following information: Personal identifiers, including your title, name, company name (where applicable), address (including postcode), telephone number(s), and email address.
• We collect information not directly linked to your name but associated with an IP address during your visit to our website. This includes recording the date and time of your visit, tracking the pages you explore and the duration of each visit, and noting the page from which you exited our website, along with any referring website or advertisement that led you to our site.

How we get the personal information , why we have it and what we do with it

• Your personal information is provided by you through our website, an email or a telephone call.
• We need the information to process your order or provide you with promotional information if you have requested it and not placed an order (in which case you do not gather more than your name and email address).
• Craze Central do not receive personal information indirectly through any other sources.
• We do not share your personal information with third-parties other than for the purpose of processing your payment through Shopify or Paypal.

UK General Data Protection Regulation (GDPR) declaration

• The lawful bases we rely upon for processing your information are:
• a. Your consent if you have opted in to receive marketing information from us. You can remove your consent at any time by contacting hello@crazecentral.co.uk
• b. We need it to process your order and supply the goods you have requested.

How we store your personal information

• Craze Central securely store your personal information.
• We do not retain paper-based copies of your personal information.
• We store your information in digital format, including emails or a database of inquiries, estimates, and orders. Craze Central protect this data using at least one type of credential authentication and Two-Factor Authentication through our e-commerce system providers, Shopify.
• Craze Central retain your personal information for 30 days if you contact us but choose not to place an order.
• We hold your personal information for 12 months if you place an order with us and choose not to provide marketing consent. This is for the purpose of easing the handling of any further queries in respect of your order.
• We retain personal information for 36 months if you place an order with us and provide marketing consent. If you do not respond to any marketing or contact us during this period, we will delete the information unless you confirm through an email request that you still want to receive marketing contact from us.
• When we delete your personal information, we remove it from our e-commerce platform and no further record of your data is kept on other systems.

Your data protection rights

• Under data protection law you have rights, including:
• a. Your right of access – You have the right to ask us for copies of your personal information.
• b. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• c. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• d. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• e. Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• f. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
• Please contact us at hello@crazecentral.co.uk if you want to make a request.

How to complain

• If you have concerns about our use of your personal information, you can make a complaint to us at hello@crazecentral.co.uk. Please use the subject line title of “Data processing complaint” when sending your complaint.
• You can also complain to the ICO if you are unhappy with how we have used your data.
• The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
• Their telephone Helpline number is: 0303 123 1113.
• The ICO’s website is: http://www.ico.org.uk

Last updated: 3rd April 2024